Terms & Conditions

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Studio iO may alter the information on its web site from time to time. Studio iO shall have no liability arising from the use by any party of the information on this web site. Studio iO does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Studio iO exclude all liability for contamination or damage caused by any virus or electronic transmission.

Cancellation Policy

48 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended.

Here at Studio iO we take your privacy seriously. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information.

Booking Information

When making a booking on our site or making a purchase, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. The only information we collect from you is the minimum we need for our site to function and to secure bookings and/or to deliver any products you order. This information is NEVER shared with any other company or person, with the exception of:

– our booking processing company, MINDBODY.

Bookings and gift voucher transactions on this site are securely directed through MINDBODY. We don’t receive or process any of your financial information. Your credit card information is NOT stored on our server and only MINDBODY sees your credit card information.

MINDBODY also take your privacy seriously and you can read their Privacy Policy here.

Again, we don’t receive or process any of your financial information. Your credit card information is NOT stored on our server and only PayPal sees your credit card information.

Contact Form Enquiries and Newsletter Subscriptions

You can contact us on this site via our contact form and also subscribe to our newsletter. We will only use your contact details to provide you with information about our services. We will not share your personal information with or sell it to third-party marketers. We do not store enquiries made via our contact form on our server. Messages sent through our site are encrypted and protected by SSL (Secure Sockets Layer), the standard security technology for establishing an encrypted link between a web server and a browser.

However, we may use the following third-party service providers named below to process and store your data if you opt in for our newsletter: Mailchimp, which we use to manage email marketing lists and send emails to our subscribers.

Everyone on our newsletter list should have opted in or signed up to receive emails from us. You may opt out of any future communications from us at any time by emailing us: info@studio-io.co.uk  or by unsubscribing by clicking on the unsubscribe link at the bottom of our emails.

 How We Use Cookies

We use cookies to make this site as useful as possible. A cookie is a small file which is placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. A cookie in no way gives us access to your computer or any information about you.

We use cookies on this site to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use cookies that are found in other companies’ internet tools which we are using to enhance our site. For example Facebook and YouTube have their own cookies, which are controlled by them, as do LightWidget who provide our Instagram feed.

If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. You can get advice on deleting and controlling cookies from AboutCookies.org.

Amending and Deleting Personal Data

You have the right of access to, and the right to correct any inaccuracies in personal information we may hold about you. Please contact us if you wish to do this. You can also ask us to delete any information we have about you.

If you have set up an account with MINDBODY, you can login to your account to amend information or delete it.